Help & support

Have a question about Tradoloom or stuck somewhere? Write to us – a person will answer. The most common steps are below.

Contact

Email: [email protected]

Please include the email address of your Tradoloom account. Never send us passwords or your broker login details.

Cancel a subscription (iPhone app)

Subscriptions bought in the iPhone app are handled by Apple and can only be cancelled there: on your iPhone under Settings → your name → Subscriptions → Tradoloom, or directly at apps.apple.com/account/subscriptions. Deleting the app or your Tradoloom account does not cancel the subscription.

Refunds for App Store purchases

Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com

Delete your account

• iPhone app: “Account” tab → “Delete account”.
• Web app (app.tradoloom.com): Settings → General → “Privacy & AI” → “Delete account”.

You confirm the deletion with a code sent by email. Your account is then locked and deleted together with your content three days later. Until then you can sign in to the web app and choose “Cancel deletion”, or still export your data. What we must keep for longer (e.g. invoice data) and when backups are overwritten is explained in the privacy policy.

An Apple subscription continues after you delete your account. Cancel it separately with Apple (see above) to avoid further charges.

Export your data

Web app: Settings → General → “Privacy & AI” → “Export data”. You get your data as a JSON file – trades, journal, voice notes as text, AI analyses and settings. We do not store recordings.

Legal

Privacy · Terms · Legal notice · Withdrawal